Terms & Conditions

Welcome to The Glam Closet. By accessing or purchasing from our website, theglamcloset.shop, you agree to the following Terms & Conditions.

1. About Our Store

The Glam Closet is an online fashion accessories store based in Pakistan, offering products such as bags, cosmetics, perfumes, sunglasses, and other fashion accessories.

Website: theglamcloset.shop
Email: erumtheglamcloset@gmail.com
Contact: 03107129465

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and prices are accurate. However, slight differences may occur due to photography, lighting, screen settings, or product batches.

Product availability may change without prior notice.

3. Prices & Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Orders will only be processed after the required payment or payment confirmation has been received.

4. Orders

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We reserve the right to cancel or refuse an order in certain circumstances, including:

Product unavailability
Incorrect customer information
Suspected fraudulent activity
Pricing or listing errors
Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

5. Shipping & Delivery

We deliver orders within Pakistan through available courier services.

Delivery times may vary depending on the customer's location, courier service, weather, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Once an order has been handed over to the courier, delivery delays caused by the courier may be outside our direct control.

6. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, our return/refund policy will apply where applicable.

7. Returns & Exchanges

Our return and exchange policy applies to eligible products only.

Products must generally be returned in their original condition, unused, unworn, and with original packaging and tags where applicable.

Certain products may not be eligible for return or exchange for hygiene or safety reasons, particularly opened cosmetics, perfumes, beauty products, or products that have been used.

Customers should contact us as soon as possible if they receive a damaged, defective, incorrect, or incomplete order.

8. Refunds

Approved refunds will be processed according to our refund policy and the payment method used for the order.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at:

Email: erumtheglamcloset@gmail.com
Phone: 03107129465

Please provide your order number and clear photographs/videos of the product and packaging so that we can review the issue.

10. Customer Information

Customers are responsible for providing accurate information when placing an order, including their name, phone number, email address, and delivery address.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

11. Website Use

Customers agree not to misuse this website or attempt to interfere with its operation, security, or functionality.

All website content, including product images, text, logos, graphics, and other materials, belongs to or is used by The Glam Closet and may not be copied or reproduced without permission.

12. Third-Party Services

We may use third-party services such as payment providers, courier companies, hosting services, and other service providers to operate our business.

These services may have their own terms and privacy policies.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Glam Closet
Website: theglamcloset.shop
Email: erumtheglamcloset@gmail.com
Phone/WhatsApp: 03107129465

Thank you for shopping with The Glam Closet.