Shipping Policy

Shipping Policy

Thank you for shopping with The Glam Closet. We are committed to delivering your fashion accessories safely and conveniently across Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan.

Orders are delivered through trusted third-party courier services to the address provided during checkout.

2. Processing Time

Orders are usually processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may be longer during sales, promotions, public holidays, or periods of high order volume.

3. Delivery Time

After dispatch, estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order confirmation, depending on the applicable delivery method.

Any free-shipping offers will be subject to the terms and conditions of the specific promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations in Pakistan.

For COD orders, customers are required to provide a valid and reachable phone number and delivery address.

We may contact customers to confirm their COD order before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Customers can use the tracking information provided by the courier to check the delivery status.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Phone number

The Glam Closet is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect or incomplete addresses

  • Unexpected circumstances

If your order is delayed, please contact us and we will assist you in checking its delivery status.

9. Damaged Packages

If your package appears damaged or opened when delivered, please contact us as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

10. Delivery Attempts

The courier may make one or more delivery attempts depending on its policies.

If the customer is unavailable or cannot be reached, the order may be returned to us.

Additional shipping charges may apply if the customer requests re-delivery.

11. Contact Us

For questions regarding shipping or delivery, please contact us:

The Glam Closet
Website: theglamcloset.shop
Email: erumtheglamcloset@gmail.com
Phone/WhatsApp: 03107129465

We appreciate your trust and thank you for shopping with The Glam Closet.