Return & Refund Policy

Return & Refund Policy

At The Glam Closet, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

1. Return & Exchange Eligibility

We accept returns or exchanges for eligible products when:

  • The product received is damaged or defective.

  • The wrong product was sent.

  • The product is significantly different from the product ordered.

  • The return request meets the conditions of this policy.

To be eligible for a return or exchange, the product must be unused, unworn, undamaged, and in its original packaging, with tags and accessories included where applicable.

2. Return Request Period

Customers must contact us within 3 days of receiving the order to request a return or exchange.

Please provide your order number, photographs, and/or video of the product and packaging so we can review the request.

Requests submitted after this period may not be accepted.

3. Non-Returnable Products

For hygiene and safety reasons, the following products may not be eligible for return or exchange once opened or used:

  • Lipsticks and other makeup products

  • Cosmetics and beauty products

  • Perfumes and fragrances

  • Personal-use accessories

  • Products that have been used, worn, washed, altered, or damaged by the customer

Sale, clearance, or promotional items may also have different return conditions.

4. Change of Mind

Returns due to a change of mind, personal preference, or ordering the wrong size/color may not be accepted.

If we agree to accept such a return, the customer may be responsible for the applicable return and delivery charges.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

Please send:

  • Order number

  • Clear photos of the product

  • Photos of the packaging

  • A short video, if necessary

After reviewing the issue, we may offer a replacement, exchange, or refund where applicable.

6. Refunds

Once your return is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

The refunded amount may exclude original shipping charges unless the return is due to an error on our part, such as sending a wrong or defective item.

7. Refund Processing Time

Approved refunds may take 3–7 business days to process after the return has been received and approved.

The exact time may depend on the payment method or financial institution.

8. Return Shipping Charges

If the return is due to an incorrect, damaged, or defective product caused by us, The Glam Closet may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

9. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer must follow the applicable return procedure.

10. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because the customer was unavailable, provided an incorrect address, or could not be reached, additional delivery or re-delivery charges may apply.

11. Contact Us

For return or refund requests, please contact us:

The Glam Closet
Website: theglamcloset.shop
Email: erumtheglamcloset@gmail.com
Phone/WhatsApp: 03107129465

Please include your order number when contacting us about a return or refund.

Thank you for shopping with The Glam Closet.